all morning. texas congresswoman sheila jackson lee was at a town hall meeting. she was supposed to be listening in and directing with constituents. steve: when tracy miller, a cancer survivor, ask the question, in the middle of the question, the commerce woman took a phone call -- the commerce woman took a phone call -- the congresswoman took a phone call. >> she is not even listening. >> seriously? brian: we spoke to tracy miller earlier this morning. alisyn: tell us what the mood was as this was happening. >> people in the room were upset that she was taking a phone call. the lady behind me told cobbers woman jackson lee that she was being very rude -- told congresswoman jackson lee that she was being very rude. she snapped back at the elementary she said she could multitask. -- south back at the woman. she said she could multitask. steve: she said the reason she was on the phone was because she had called into a health-care hot line to ask for an answer to question. does that sound right to you? did it seem like she called into the hot line to ask a question? or was she taking a

town hall moment. sheila jackson-lee, while a woman is pouring her heart out about health care, takes a phone call. we'll show you the video when we come back. bicycle, i've missed you. gathering dust, as pollen floats through the air. but with the strength of zyrtec ® , the fastest, 24-hour allergy relief, i promise not to wait as long to go for our ride. with zyrtec ® i can love the air ™ . when morning comes in the middle of the night... rooster crow. ...it affects your entire day. to get a good night's sleep, try 2-layer ambien cr. the first layer dissolves quickly to help you fall asleep. and unlike other sleep aids, a second dissolves slowly to help you stay asleep. when taking ambien cr, don't drive or operate machinery. sleepwalking, and eating or driving while not fully awake with memory loss for the event as well as abnormal behaviors such as being more outgoing or aggressive than normal, confusion, agitation and halluciations may occur. don't take it with alcohol as it may increase these behaviors. allergic reactions such as shortness of breath, swelling of your

of video of sheila jackson lee. what is this? >> well, we found some video. got that elvis hair. >> a hair cut might be nice. that would be one step in the right direction. >> sheila jackson lee is having a town hall meeting. she is sitting there talking on the phone. a person is asking her a question. this is like what seems like the beginning of this thing. believe it or not, we are watching her on the phone, right? there is a woman asking her a question about health care. it seems on its face to be very -- well, yeah. thanks, angie. rude. i am trying to find the words. >> rude, awkward? >> it is not awkward. i tell this to my kids all the time, stop texting or get off the phone when your mother or father or an adult is talking to you. that's not something you want to do. at the very least, its improper telephone etiquette. >> what was the question? what's the full scoop? >> the question doesn't come into play. it was a fair question that was being asked of her of someone who wanted to know more about health care and was asking her a question about how much it is going to cost

is probably a distraction. but what sheila jackson lee has done is not because sheila jackson lee has a consistent history of serving her constituents. >> okay. >> and i served that lady by having a town hall meeting that she could come to in the middle of the day. >> i get it. >> i look forward to working with you. >> we are out of time. congresswoman, very courageous of you to come on. i know it's a difficult thing. wolf blitzer is standing by. he, too, will be covering stories like this in "the situation room." >>> rick, thank you. happening now, something the white house is doing raising some eyebrows out there. it involves health care reform and possibly your e-mail inbox. >>> a convicted bomber seeks mercy. he's in prison for a notorious terrorist act, the bombing of pan am flight 103, killing a lot of americans. now outrage. he may soon be set free after serving only about eight years. >>> and plane down. it ditches in the middle of the sea, and a pilot stands on the plane as it sinks. you might not believe what happened next. one witness said, and i'm quoting now, i thought i'

this video making the rounds. sheila jackson lee on a cell phone at a town hall meeting as a cancer survivor was asking a question. someone was heard saying she's not even listening. she said she was not taking a call, she was calling a congressional hot line with answers to health care questions. joining us now, candy crowley, tom foreman and joe jackson. it certainly looks leak a literal representation of the common complaint which you've no doubt heard. you've been at these town hall meetings that members of congress aren't listening to their constituents' complaints. >> i see a political ad coming with that. it's emblem attatic, something people can use for campaign purposes. i think i've heard probably at every town hall meeting i was at yesterday, there were four of them, i heard one person say to iowa senator chuck grassley, we don't know what's going on. we don't feel as if anyone is listening to us. it's a common complaint, i have to say. people always feel that representatives of congress don't listen to people like them as they say. the fact of the matter is that right no

. those are where your town halls are. it is not the guys in d.c. doing this but the local radio guy. >> let me jump in and talk about what bloggers had done. did you see this sheila jackson lee video where she takes the phone call? if there was not blocker who had a camera and put it on my blog and send it out, how many people think that would have been on msnbc? the thing is -- and at the same town hall, a lady happened to be there and she represents herself as a pediatric surgeon, and she was not. if you're going to affect your profession, also affect your name. [laughter] that is a good rule of thumb. the "houston chronicle" put her on the paper and said that she was a pediatric surgeon. there was a blocker pleasant who actually google her and that she had a myspace page. he actually interacted with there and she admitted that she was not a doctor. this is what blockers are doing out in the grass roots. -- bloggers are doing out in the grass roots. they live in houston are wet rubber and they are making a difference. >> they are feeding that information into a talk radio apparatus. we're really starting to work well together. there is no doubt that the liberals will start pushi